Reconnect your Xero company

Applies to: ConnectWise Manage, Datto Autotask PSA and Xero

Error

Please reconnect your Xero Company. Your access token has not been authorised or has been disconnected from Xero. Please note that outstanding payment data hasn't been updated for [period of time].

How can this happen?

This message indicates that Wise-Pay has lost connection with your Accounting Package.  You will need to reestablish your connection:

Solution

To reconnect your Xero company, follow these steps:

  1. In Wise-Pay click Configure
  2. Click the blue button with the two arrows: Connect to this Xero application
  3. Connect Wise-Pay to your Accounting Package

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