FAQ - How to fix Unprocessed Payment directly applied from the Bank Statement

When an invoice is paid by Wise-Pay, the payment is subsequently applied to the invoice in QBO, and the account used to apply the payment is "Wise-Pay Clearing". This acts as an Undeposited Funds account. When the deposit comes in from IntegraPay, the funds are then to be transacted against the Wise-Pay Clearing account; which then balances the payment with the deposit. Wise-pay fails to apply payment to an invoice if the payments were directly applied from the Bank Statement.

How do I fix them?

To resolve, you will need to remove the unapplied payment created by Wise-Pay to allow the direct reconciliation of the payment in the Bank Account

What do they look like?

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