FAQ - What happens if I apply a credit to an invoice due for Auto-Payment

There is a configuration setting to allow partially paid invoices to have the remaining balance paid, otherwise payment will generate an error.

How do I configure it?

  1. Click Configure

  2.  Click  Automatic Payments

  3.  Click edit on the Account you would like to make changes

  4.  Click Don't Allow so it should now show: 'Allow'

  5. Click Update

Wise-Pay will check for existing payments and attempt to modify the automatic payment amount.

Note

Wise-Pay will check for existing payments and attempt to modify the automatic payment amount.

DDR's are currently checked when queuing and scheduling

CC's are checked when it's queued, scheduled and processed

Important: If a credit note has been applied to an invoice after it has been scheduled then the full amount will still be deducted (or tried to be deducted).

What do they look like?




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