Prerequisite

This article assumes that you know about automatic payments and their configuration. If not, start at What Are Automatic Payments and follow the index.


An automatic payment may not be matched against a payer due to a number of reasons. An invoice is termed as Unmatched when Wise-Pay doesn't know how to take payment for the automatically scheduled transaction. This is one of the most common problems faced by Wise-Pay merchants. Wise-Pay intelligently detects unmatched automatic payments and displays a notification on the dashboard with a link to view them.



The above notification indicates that Wise-Pay was unable to match one or more automatic payments. Unlike an Unprocessed Payment (where the payment has been received but not settled), no payment has been received for an Unmatched payment. 


When you click the View button, the Fix Unmatched Automatic Payments page is displayed.



The following fields are displayed on this page:

Field

Description

ReferenceA unique identification for the automatic payment transaction, usually the invoice number
Created (UTC)The date and time when the transaction was created in Wise-Pay
Processed (UTC)The date and time when the transaction was attempted for payment with the payment processor
Status

The status of the auto payment transaction. Only Failed transactions appear on this page:

DetailsThe detailed description of what happened with the transaction. It includes the reason for failure. For example, could not find a payer.
Actions

This drop-down menu displays the options available for this transaction.

  • Delete: Not recommended. This option deletes the transaction. 
  • Match: Instructs Wise-Pay to match the payment again.
  • Reset & Re-queue: Resets this automatic payment transaction and reschedules it for payment.


Reasons for Unmatched Payments

The following are the reasons for getting unmatched payments in Wise-Pay

The Payer does not exist

This is one of the most common reasons for unmatched automatic payments. You configure billing terms and automatic payments. The invoices get synced and scheduled for automatic payments, but fail as the required payer does not exist in Wise-Pay. For details on auto-pay terms, see How to Manage Auto-Pay Terms for Payers.


Resolution

  1. Add the required payer. See How to Add a Payer for details.
  2. From the Unmatched Payments page, select select Actions > Match. Wise-Pay will try to match the transaction.
  3. Select Action > Reset & Re-queue.
    The automatic payment transaction would be rescheduled for payment.

The Payer Credit Card is not configured

This is another common reason for unmatched payments. Wise-Pay finds the payer but cannot receive funds as no (or an invalid) credit card has been configured for the payer account, but the automatic payment mapping configuration requires the invoice to be paid through credit card. For details on auto-pay terms, see How to Manage Auto-Pay Terms for Payers.


Resolution

  1. Add or correct the credit card information for the payer. See How to Manage Credit Cards for Payers.
  2. From the Unmatched Payments page, select select Actions > Match. Wise-Pay will try to match the transaction.
  3. Select Action > Reset & Re-queue.
    The automatic payment transaction would be rescheduled for payment.

The Payer Bank Account is not configured

This is another common reason for unmatched payments. Wise-Pay finds the payer but cannot receive funds as no (or an invalid) bank account has been configured for the payer account, but the automatic payment mapping configuration requires the invoice to be paid through credit card. For details on auto-pay terms, see How to Manage Auto-Pay Terms for Payers.


Resolution

  1. Add or correct the bank account information for the payer. See How To Manage Bank Account Details of Payers.
  2. From the Unmatched Payments page, select select Actions > Match. Wise-Pay will try to match the transaction.
  3. Select Action > Reset & Re-queue.
    The automatic payment transaction would be rescheduled for payment.