Manage Inactive Payers (Payrix)

View and manage the status of a payer easily.

Periodic Checks for payment methods made inactive Payrix

Payrix will automatically mark a payers payment method as inactive, if for example, a payer has not made a payment with their credit card in 12 months. If a payer has become inactive, this is reflected in Wise-Pay so that action can be taken before the next payment is attempted to mitigate payment failure.

Wise-Pay runs monthly checks in Payrix for the the status of payers. In the Payer Admin screen, the silhouette icon reflects the status of the payer as active (green) or inactive (red). Check out the example below of an active and inactive payer.

Toggle the status of a Payer's Payment Method

Merchant Admins have control the status of a payer's payment method easily in Wise-Pay, without having to login to Payrix. Edit the Payer and navigate to the payment method that needs to be updated.

Flag a payment method inactive, if it's not mapped to any Automatic Payment Terms, otherwise, you will see the error below.

Either edit the Automatic Payment Mapping to assign a different payment method or delete the mapping altogether.

Once the payment method has been flagged as Inactive, Payrix is updated to reflect the new status.

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