Wise-Pay Pay Now portal: Troubleshooting guide

Sometimes Payers can experience issues when making payments through the Pay Now portal.
There is usually an easy explanation and solve, so please refer to the below list.
If you are still experiencing issues making a payment, please contact our Support Team at payer.support@wise-pay.com.

Can't log in
Whether you have forgotten your password, or are a new user to Wise-Pay and haven't yet completed your Payer Registration, there can be a few different reasons why you are having issues logging into the Pay Now portal:
  • Forgot Password: Simply enter the email address associated to your payer record and click 'Forgot Password'. You will then be sent an email with a link to re-set your password.
  • New User: If the company you are paying has recently added you as a payer to Wise-Pay, you should have received a Welcome to Wise-Pay email with instructions on how to complete your registration. Only once this is done are you able to login the Pay Now portal to pay an invoice.
    To finalise the registration process without following the link in the Welcome to Wise-Pay email, go to Wise-Pay and log in. You should be prompted to accept some Wise-Pay Terms and Conditions. Once these have been accepted, you are able to re-click on the Pay Now link in your invoice to make a payment. Alternatively, you can click on the Pay Invoice action for your Outstanding Invoice inside of Wise-Pay. You can read more about this here.
Unable to save Payment Method
  • New User: If the company you are paying has recently added you as a payer to Wise-Pay, you should have received a Welcome to Wise-Pay email with instructions on how to complete your registration. Only once this is done are you able to pay an invoice through the Pay Now portal.
    To finalise the registration process without following the link in the Welcome to Wise-Pay email, go to Wise-Pay and log in. You should be prompted to accept some Wise-Pay Terms and Conditions. Once these have been accepted, you are able to re-click on the Pay Now link in your invoice to make a payment. Alternatively, you can click on the Pay Invoice action for your Outstanding Invoice inside of Wise-Pay. You can read more about this here.
Unable to click Submit Payment
  • In order to submit your payment, you first need to accept any Terms that are displayed (you need to scroll through the Terms text to then be able to click the Accept button below each Term.)
  • Once Terms have been accepted and a digital signature is required, you then need to enter your Job Position in the Position field and then use your mouse to enter in a digital signature. The Submit Button should now be able to be clicked.
No Terms are being displayed
  • Sometimes if you are paying by Bank Debit but have not selected a scheduled payment date, the bank Debit Terms are not displaying. We are aware of this issue and are looking to fix at as a priority. To fix this, close the Terms pop-up, click on the Schedule button and select a payment date. You can now click on Pay Now and the correct Terms should be displayed.


Other handy Knowledge Base articles

We have several Knowledge Base articles that can be accessed in our Payer Portal to help make the payment process simpler for you as a Wise-Pay Payer. Please click here to access all of the articles in the Payer Portal.

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