Ezidebit Payments

Who is Ezidebit?

Ezidebit is the flexible and reliable payment solutions brand that Global Payments Inc. offer to the Australian and New Zealand markets. Global Payment Inc. are a leading worldwide Payment Service Provider who deliver innovative services to their clients globally.

Wise-Pay has been built with a detailed and comprehensive integration with Ezidebit Payments which allows Australian and New Zealand service providers to maximize processing efficiency for recurring and Pay Now invoices.

Ezidebit offer a number of payment options including:

  • Bank Debit
  • Visa Card
  • Master Card
  • Amex - Australia only

Note: Ezidebit does not allow payments in New Zealand to be made via Amex

Using Ezidebit as a Merchant Provider

A Wise-Pay subscription includes a standard account with Ezidebit. 

Ezidebit Rates: Integrated Payment Prices

Configuring Payments via Ezidebit

To configure your Ezidebit Merchant, you’ll need to obtain your credentials for Ezidebit and then setup your Wise-Pay Merchant Account. 

Obtaining your Ezidebit credentials 

Ezidebit uses a Digital API Key and a Public API Key. These credentials all need to be configured in Wise-Pay before you can accept payments. 

API keys and Account Credentials

To obtain your API Keys:

  1. Complete the Ezidebit Application Process
  2. Complete and return your documents through the Onboarding Dashboard
  3. Obtain the API Keys from the "Welcome to Ezidebit email" from Ezidebit

Configure your Wise-Pay Merchant account

Once you have obtained the required credentials, you can configure your Merchant Configuration for Ezidebit. To configure your merchant account, refer to the Merchant Configuration KB.

Marking bank debit payments as paid

As Credit Card payments are processed in real-time, invoices with successful payments will be mark as paid as soon as they are processed by Ezidebit.

As bank debits/ACH payments take a few days to settle, we have provided you with the control over when you want to see your bank debit payments mark as paid in your Accounting Package:

  1. In Configure > Merchants, go to the dropdown option Mark Bank Debit Payment as paid when:
Transaction Status   Definition
SubmittedPayment will be applied when submitted to Ezidebit
ProcessedPayment will be applied when it is being processed by Ezidebit
SettledPayment will be applied when funds are settled into your bank account


Note: The default setting for bank debits is 'Submitted'.

  • Payments that are rejected due to failed payment instructions will have the applied payment removed once the payment status of ‘Rejected’ is returned from Ezidebit

Frequently Asked Questions

Ezidebit is not available in my region, what options do I have?

Ezidebit is our preferred payment provider for Australia and New Zealand. Global Payments is our preferred payment provider for Canada and USA, we've worked hard to provide the best rates by partnering with them. In regions where it is not possible to have a Global Payments or Ezidebit merchant, then we will gladly substitute an alternative provider.

Alternative Payment Providers:

Is there a daily payment limit per Payer?

No more than 2 payments for a individual payer are able to be made on any given day.

Do my customers need to sign a paper Direct Debit agreement with Ezidebit?

The short answer is No.
When your payers save a payment method in Wise-Pay, they are then also able to associate that saved payment method with an Automatic Payment Billing Term. Part of this process includes the Direct Debit Terms acceptance within Wise-Pay, which replaces the need to issue a paper form to the customer.
For additional checks, a link to the Ezidebit DDR Service Agreement will be emailed to your customer after they save a payment method in Wise-Pay.

How do I navigate to the Ezidebit Portal?

When viewing the payment details in Wise-Pay (‘Show Details’):

  • Clicking on ‘Provider Transaction Reference’ will navigate you to the transaction in the Ezidebit Portal
  • Clicking on ‘Provider Customer Reference’ will navigate you to the payer details in the Ezidebit Portal

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