FAQ

FAQ: How to setup Auto-Payments without Credit Card Surcharges
How do I setup Auto-Payments without Credit Card Surcharges Wise-Pay allows you to setup Auto-Payments without Credit Card Surcharges, you can do this if: ...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - How do I log into the Wise-Pay Portal?
How do I log into the Wise-Pay Portal? You can access the Wise-Pay Portal via the following URL: https://secure2.wise-sync.com/Account/WisePayLogin Your u...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - What is the cost for additional users?
What is the cost for additional users? There are no costs or additional users in Wise-Pay. There is an additional cost if you have additional Companies, b...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - If I void an invoice in Xero, will it stop the Auto-Payment in Wise-Pay?
If I void an invoice in my accounting package (Xero or Quickbooks Online), will it stop the Auto-Payment in Wise-Pay? No, voiding the invoice will not canc...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
What happens if a customers accidentally pays their direct debiting invoice manually before it's due date?  Will it still get direct debited? If a cus...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
Question: I have added a new Customer in ConnectWise, but it isn't available in the list to be added in the Wise-Pay Admin.  How long do I have to wait...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - How do I know when payment has been processed?
How do I know when payment has been processed? There are a number of ways to find out when payment has been processed. The Outstanding Payments and Sche...
Mon, 21 May, 2018 at 11:43 AM
FAQ - Are Credit Card Processing Fees Calculated in Wise-Pay within the new ACCC legislation?
FAQ - Are Credit Card Processing Fees Calculated in Wise-Pay within the new ACCC legislation? As of 1st September, 2016, new legislation was introduce...
Thu, 26 Jul, 2018 at 6:02 PM
FAQ - How do I temporarily disable Automatic Payments for a payer?
Update the payer's Billing Term in ConnectWise Where Automatic Payments is enabled, Wise-Pay will attempt to queue invoices for Automatic Payment b...
Thu, 9 Aug, 2018 at 10:44 AM
FAQ - Payment Errors - Failed Payment: Transaction Declined
What is this error? This error is what it says - the payment has failed, it has been declined. Why is this error occuring? Failed payments can occur f...
Thu, 30 Aug, 2018 at 12:21 PM