FAQ

How to Manage User Access
A merchant can manage permissions for the users of her Wise-Pay account. Managing user access involves creating a user in Wise-Sync and setting its permissi...
Tue, 16 Apr, 2019 at 11:58 AM
FAQ - How do I temporarily disable Automatic Payments for a payer?
Update the payer's Billing Term in ConnectWise Where Automatic Payments is enabled, Wise-Pay will attempt to queue invoices for Automatic Payment b...
Thu, 9 Aug, 2018 at 10:44 AM
FAQ - Payment Errors - Failed Payment: Transaction Declined
What is this error? This error is what it says - the payment has failed, it has been declined. Why is this error occuring? Failed payments can occur f...
Thu, 30 Aug, 2018 at 12:21 PM
FAQ - IntegraPay is not available in my region, what options do I have?
IntegraPay is our preferred payment provider, we've worked hard to provide the best rates by Partnering with them. In regions where it is not possible ...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - Does Wise-Pay work with QuickBooks Desktop (or Enterprise)
Wise-Pay presently only works with online accounting platforms Xero and QuickBooks Online. We see the future is Cloud Accounting, and although we don't...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - What is QuickBooks Online (QBO)?
What is QuickBooks Online (QBO)?   QuickBooks Online is an accounting software package developed and marketed by Intuit. QuickBooks products are geared main...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - How do you handle pre-payments from Quosal?
When a client uses the Order Porter payment flow, two things will happen. When you have a One-Time Payment, a prepayment (deposit) will be cretated in you...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - I can't charge a surcharge for payment processing, are there any other options?
You can label your charge an Online Processing Fee or a Card Convenience Fee, the choice is yours!
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - What payment types are accepted by Wise-Pay?
Wise-Pay accepts payments made by: Credit Cards You can allow your customers to pay from a bank account (DDR/Direct Debit/ACH) using our preferred provide...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - Are my customers able to save their credit card details with Wise-Pay for automated payment processing?
Are my customers able to save their Credit Card details with Wise-Pay for automated payment processing? When setting up your Wise-Payer, you may have autho...
Wed, 24 Oct, 2018 at 3:44 PM