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Wise-Pay Merchant Support
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Wise-Pay Errors and Known Issues
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Accepting Payments
Payment Options
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Automatic Payments
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Virtual Terminal
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Batch Payments
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Refunds
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Payments FAQ
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Integration
Wise-Pay Integration
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Payer Management
Managing Payers
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Email Templates
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Payer Admin - FAQ
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay (Merchant) Know How
The Wise-Pay Dashboard
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay FAQ
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Videos
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay for Xero
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay for Quickbooks Online
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay for Datto Autotask PSA
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Webinars
Previous Open Mic Webinars - US/UK
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Previous Open Mic Webinars - AU/NZ
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Onboarding Webinars
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Merchant Configuration
Merchant Configuration
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Payment Providers
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Payment Services
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Notification Configuration
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Accounting Connections
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Payer Support
Getting Started with Wise-Pay
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Pay an Invoice
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Access Wise-Pay
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Manage my Wise-Pay Account
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Payer FAQ
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Errors
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Getting Started with Wise-Pay
Getting Started with Wise-Pay
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Creating/Maintaining Wise-Pay Users
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Incident Reports
Incidents
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Release Notes
Wise-Pay Release Notes (2020+)
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Release Notes (2019)
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Release Notes (2018 and older)
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Freshdesk Support Portal Help
Emails from Support
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Errors and Known Issues
Unprocessed Payments
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Xero Known Issues
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Unmatched Payments
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Wise-Pay Errors
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Known Issues
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used
Open navigation
Known Issues
(Resolved) Known Issue: Xero API Major Outage May 04 2020
Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
Known Issue: Previously batched Procurement Item Posting in Export when default packing slip ID is used