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Wise-Pay Merchant Support
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Payer Management
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Accepting Payments
Payment Options
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Automatic Payments
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Virtual Terminal
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Batch Payments
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Refunds
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Payments FAQ
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Integration
Wise-Pay Integration
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Payer Management
Managing Payers
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Email Templates
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Payer Admin - FAQ
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay (Merchant) Know How
The Wise-Pay Dashboard
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay FAQ
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Videos
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay for Xero
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay for Quickbooks Online
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay for Datto Autotask PSA
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Webinars
Previous Open Mic Webinars - US/UK
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Previous Open Mic Webinars - AU/NZ
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Onboarding Webinars
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Merchant Configuration
Merchant Configuration
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Payment Providers
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Payment Services
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Notification Configuration
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Accounting Connections
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Payer Support
Getting Started with Wise-Pay
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Pay an Invoice
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Access Wise-Pay
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Manage my Wise-Pay Account
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Payer FAQ
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Errors
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Getting Started with Wise-Pay
Getting Started with Wise-Pay
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Creating/Maintaining Wise-Pay Users
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Incident Reports
Incidents
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Release Notes
Wise-Pay Release Notes (2020+)
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Release Notes (2019)
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Release Notes (2018 and older)
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Freshdesk Support Portal Help
Emails from Support
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Errors and Known Issues
Unprocessed Payments
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Xero Known Issues
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Unmatched Payments
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Wise-Pay Errors
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Known Issues
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
Open navigation
Payer Admin - FAQ
FAQ - Is a Payer set up for Automatic Payments?
FAQ - How do I Import Payers into Wise-Pay
FAQ - Can a Payer Add Automatic Payment Terms
FAQ - How do I temporarily disable Automatic Payments for a payer?
FAQ - How long before a customer/client is availabe in Wise-Pay Admin
FAQ - How do my Wise-Pay customers view their invoices?
FAQ- How To Reset Password for Payer Account
FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?