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Wise-Pay Merchant Support
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Payer Management
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Accepting Payments
Payment Options
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Automatic Payments
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Virtual Terminal
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Batch Payments
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Refunds
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Payments FAQ
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Integration
Wise-Pay Integration
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Payer Management
Managing Payers
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Email Templates
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Payer Admin - FAQ
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay (Merchant) Know How
The Wise-Pay Dashboard
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay FAQ
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Videos
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay for Xero
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay for Quickbooks Online
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay for Datto Autotask PSA
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Webinars
Previous Open Mic Webinars - US/UK
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Previous Open Mic Webinars - AU/NZ
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Onboarding Webinars
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Merchant Configuration
Merchant Configuration
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Payment Providers
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Payment Services
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Notification Configuration
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Accounting Connections
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Payer Support
Getting Started with Wise-Pay
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Pay an Invoice
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Access Wise-Pay
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Manage my Wise-Pay Account
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Payer FAQ
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Errors
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Getting Started with Wise-Pay
Getting Started with Wise-Pay
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Creating/Maintaining Wise-Pay Users
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Incident Reports
Incidents
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Release Notes
Wise-Pay Release Notes (2020+)
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Release Notes (2019)
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Release Notes (2018 and older)
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Freshdesk Support Portal Help
Emails from Support
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Errors and Known Issues
Unprocessed Payments
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Xero Known Issues
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Unmatched Payments
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Wise-Pay Errors
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Known Issues
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)
Open navigation
Email Templates
Template: Invitation to New Client - new to DDR
Template: Invitation to New Clients - with previous provider
Invitation to New Clients - Already on DDR/ACH (with previous provider)
Invitation to New Clients - Not currently on DDR/ACH
Template: Invitation to New Payers (US)