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Wise-Pay Merchant Support
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Wise-Pay Errors and Known Issues
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Accepting Payments
Payment Options
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Automatic Payments
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Virtual Terminal
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Batch Payments
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Refunds
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Payments FAQ
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Integration
Wise-Pay Integration
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Payer Management
Managing Payers
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Email Templates
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Payer Admin - FAQ
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay (Merchant) Know How
The Wise-Pay Dashboard
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay FAQ
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Videos
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay for Xero
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay for Quickbooks Online
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay for Datto Autotask PSA
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Webinars
Previous Open Mic Webinars - US/UK
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Previous Open Mic Webinars - AU/NZ
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Onboarding Webinars
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Merchant Configuration
Merchant Configuration
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Payment Providers
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Payment Services
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Notification Configuration
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Accounting Connections
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Payer Support
Getting Started with Wise-Pay
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Pay an Invoice
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Access Wise-Pay
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Manage my Wise-Pay Account
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Payer FAQ
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Errors
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Getting Started with Wise-Pay
Getting Started with Wise-Pay
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Creating/Maintaining Wise-Pay Users
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Incident Reports
Incidents
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Release Notes
Wise-Pay Release Notes (2020+)
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Release Notes (2019)
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Release Notes (2018 and older)
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Freshdesk Support Portal Help
Emails from Support
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Errors and Known Issues
Unprocessed Payments
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Xero Known Issues
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Unmatched Payments
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Wise-Pay Errors
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Known Issues
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline
Open navigation
Unprocessed Payments
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Unprocessed Payments: Error applying payment in QuickBooksOnline