Help Center
Back to website
Submit a ticket
My Tickets
Login to the support portal
Wise-Pay Merchant Support
Solution home
Accepting Payments
Enter your search term here...
Search
Accepting Payments
Payment Options
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Automatic Payments
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Virtual Terminal
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Batch Payments
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Refunds
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Payments FAQ
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Integration
Wise-Pay Integration
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Payer Management
Managing Payers
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Email Templates
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Payer Admin - FAQ
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay (Merchant) Know How
The Wise-Pay Dashboard
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay FAQ
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Videos
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay for Xero
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay for Quickbooks Online
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay for Datto Autotask PSA
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Webinars
Previous Open Mic Webinars - US/UK
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Previous Open Mic Webinars - AU/NZ
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Onboarding Webinars
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Merchant Configuration
Merchant Configuration
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Payment Providers
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Payment Services
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Notification Configuration
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Accounting Connections
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Payer Support
Getting Started with Wise-Pay
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Pay an Invoice
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Access Wise-Pay
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Manage my Wise-Pay Account
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Payer FAQ
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Errors
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Getting Started with Wise-Pay
Getting Started with Wise-Pay
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Creating/Maintaining Wise-Pay Users
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Incident Reports
Incidents
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Release Notes
Wise-Pay Release Notes (2020+)
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Release Notes (2019)
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Release Notes (2018 and older)
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Freshdesk Support Portal Help
Emails from Support
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Errors and Known Issues
Unprocessed Payments
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Xero Known Issues
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Unmatched Payments
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Wise-Pay Errors
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Known Issues
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?
Open navigation
Payments FAQ
FAQ- How to allow real-time payment for a Scheduled Invoice
FAQ - What is Direct Debit
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
FAQ - How do I know when payment has been processed?
FAQ - What payment types are accepted by Wise-Pay?
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
FAQ - What is Chargeback?