Knowledge base

Recent articles

• Handling Overpayments where an amount is debited that is greater than a revised invoice amount

  Applies to: ConnectWise Manage, Datto Autotask PSA, Xero When an invoice is...

• How to Refund When An Invoice Has Been Paid Twice

  You may face a situation when the same invoice gets paid twice using differe...

• How to refund when the payer wants to pay through another payment method

  You may have to refund a payment when the payer requests to cancel the payme...

• Wise-Pay Update - 29th June 2020

  Hotfix - 29th June 2020 We have resolved an issue where a payer linked to...

• Wise-Pay Update - 25th May 2020

  Hotfix - 12 June 2020 We've pushed out a patch correcting an ineffic...

• Template: Invitation to New Payers (US)

  Hi [contactfirstname], At [enter company name] we are always looking for op...