Late Rejection - GPI and Ezidebit

Applies to: Xero and QuickBooks Online



R08 Payment Stopped or Stop Payment on Item

Ezidebit (AU/NZD):

Dishonour - Refer To Customer

How can this happen?

This is a result of a payment being denied by the client's bank after the funds have cleared (and after the payment is already applied in QBO/Xero)


    1. Delete the payment in Xero/QBO.
    2. Click Download latest Accounting data icon from the Outstanding Payment widget in Wise-Pay

    3. Reprocess the payment from Outstanding Payments widget > search for the invoice > click on Actions > Pay Invoice 

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