Applies to: Xero and QuickBooks Online
R08 Payment Stopped or Stop Payment on Item
Dishonour - Refer To Customer
How can this happen?
This is a result of a payment being denied by the client's bank after the funds have cleared (and after the payment is already applied in QBO/Xero)
- Delete the payment in Xero/QBO.
- Click Download latest Accounting data icon from the Outstanding Payment widget in Wise-Pay
- Reprocess the payment from Outstanding Payments widget > search for the invoice > click on Actions > Pay Invoice