Help Center
Back to website
Submit a ticket
My Tickets
Login to the support portal
Wise-Pay Merchant Support
Solution home
Accepting Payments
Enter your search term here...
Search
Accepting Payments
Payment Options
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Automatic Payments
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Virtual Terminal
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Batch Payments
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Refunds
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Payments FAQ
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Integration
Wise-Pay Integration
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Payer Management
Managing Payers
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Email Templates
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Payer Admin - FAQ
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay (Merchant) Know How
The Wise-Pay Dashboard
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay FAQ
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Videos
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay for Xero
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay for Quickbooks Online
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay for Datto Autotask PSA
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Webinars
Previous Open Mic Webinars - US/UK
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Previous Open Mic Webinars - AU/NZ
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Onboarding Webinars
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Merchant Configuration
Merchant Configuration
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Payment Providers
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Payment Services
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Notification Configuration
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Accounting Connections
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Payer Support
Getting Started with Wise-Pay
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Pay an Invoice
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Access Wise-Pay
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Manage my Wise-Pay Account
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Payer FAQ
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Errors
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Getting Started with Wise-Pay
Getting Started with Wise-Pay
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Creating/Maintaining Wise-Pay Users
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Incident Reports
Incidents
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Release Notes
Wise-Pay Release Notes (2020+)
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Release Notes (2019)
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Release Notes (2018 and older)
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Freshdesk Support Portal Help
Emails from Support
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Errors and Known Issues
Unprocessed Payments
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Xero Known Issues
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Unmatched Payments
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Wise-Pay Errors
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Known Issues
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)
Open navigation
Refunds
Payrix Refunds: How to refund when the payer wants to pay through another payment method
Payrix Refund: How to process a refund for a paid invoice that has an incorrect amount?
Payrix Refund: How to Refund When An Invoice Has Been Paid Twice
Processing Refunds in WisePay (GPI & Ezidebit)