Help Center
Back to website
Submit a ticket
My Tickets
Login to the support portal
Wise-Pay Merchant Support
Solution home
Wise-Pay Errors and Known Issues
Enter your search term here...
Search
Accepting Payments
Payment Options
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Automatic Payments
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Virtual Terminal
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Batch Payments
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Refunds
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Payments FAQ
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Integration
Wise-Pay Integration
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Payer Management
Managing Payers
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Email Templates
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Payer Admin - FAQ
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay (Merchant) Know How
The Wise-Pay Dashboard
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay FAQ
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Videos
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay for Xero
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay for Quickbooks Online
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay for Datto Autotask PSA
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Webinars
Previous Open Mic Webinars - US/UK
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Previous Open Mic Webinars - AU/NZ
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Onboarding Webinars
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Merchant Configuration
Merchant Configuration
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Payment Providers
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Payment Services
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Notification Configuration
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Accounting Connections
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Payer Support
Getting Started with Wise-Pay
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Pay an Invoice
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Access Wise-Pay
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Manage my Wise-Pay Account
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Payer FAQ
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Errors
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Getting Started with Wise-Pay
Getting Started with Wise-Pay
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Creating/Maintaining Wise-Pay Users
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Incident Reports
Incidents
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Release Notes
Wise-Pay Release Notes (2020+)
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Release Notes (2019)
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Release Notes (2018 and older)
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Freshdesk Support Portal Help
Emails from Support
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Errors and Known Issues
Unprocessed Payments
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Xero Known Issues
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Unmatched Payments
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Wise-Pay Errors
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Known Issues
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality
Open navigation
Xero Known Issues
Xero Validation Errors
Extended Product ID Length Handling
Xero Validation Error: Price List Item Code must not be more than than 30 characters long
Known Issue: New Reports have limited functionality