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  1. Wise-Pay Merchant Support
  2. Solution home
  3. Wise-Pay Errors and Known Issues
  4. Xero Known Issues
  • Accepting Payments
    • Payment Options
      • Receiving payment for an issued invoice
      • Receive payments through Pay Now
      • How To Schedule Payment For an Invoice
      • Access Points for Payments
      • Prepayments
    • Automatic Payments
      • Wise-Pay Automatic Payments Overview
      • Configure Automatic Payments
      • Set up Billing Terms
      • Syncing to Schedule Automatic Payments in ConnectWise
      • Syncing to Schedule Automatic Payments for Datto Autotask PSA
    • Wise-Pay Virtual Terminal
      • Wise-Pay Virtual Terminal
      • How to Use Virtual Terminal to Make Payments
    • Batch Payments
      • What are Batch Payments
      • How to Make Batch Payments
      • How To Handle Batch Overpayments
      • How to Add or Remove an Invoice from a Batch
      • Wise-Pay Overpayments in Xero and QuickBooks Online
    • Refunds
      • How to refund when the payer wants to pay through another payment method
      • How to process a refund for a paid invoice that has an incorrect amount?
      • How to Refund When An Invoice Has Been Paid Twice
    • Payments FAQ
      • FAQ- How to allow real-time payment for a Scheduled Invoice
      • FAQ - What is Direct Debit
      • FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
      • FAQ - How do I know when payment has been processed?
      • FAQ - What payment types are accepted by Wise-Pay?
      • FAQ - Can I accept credit cards over the phone?
      • FAQ- How can I configure Wise-Pay to receive payment for draft invoices
      • FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
      • FAQ- Are payments processed for expired credit cards?
  • Wise-Pay Integration
    • Wise-Pay Integration
      • Wise-Pay Integration - DeskDirector
      • Wise-Pay Integration - ITSupportPanel
      • Wise-Pay Integration - CloudRadial
      • How To Integrate Wise-Pay as a Payment Proxy to ConnectWise Manage
      • Wise-Pay Integration - ConnectWise Sell
  • Payer Management
    • Managing Payers
      • Manage Payers
      • Managing Payment Methods for Payers
      • Add a Payer
      • Search for a Payer
      • Edit Payer Details
      • Manage Company Name for Payers
      • Delete a Payer
      • Manage Auto-Pay Terms for Payers
      • Manage Inactive Payers (Integrapay)
    • Email Templates
      • Template: Invitation to New Client - new to DDR
      • Template: Invitation to New Clients - with previous provider
      • Invitation to New Clients - Already on DDR/ACH (with previous provider)
      • Invitation to New Clients - Not currently on DDR/ACH
      • Template: Invitation to New Payers (US)
    • Payer Admin - FAQ
      • FAQ - Is a Payer set up for Automatic Payments?
      • FAQ - How do I Import Payers into Wise-Pay
      • FAQ - Can a Payer Add Automatic Payment Terms
      • FAQ - How long before a customer/client is availabe in Wise-Pay Admin
      • FAQ - How do my Wise-Pay customers view their invoices?
      • FAQ- How To Reset Password for Payer Account
      • FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
  • Wise-Pay (Merchant) Know How
    • The Wise-Pay Dashboard
      • Wise-Pay Merchant Dashboard
      • The Outstanding Payments Widget
      • The Scheduled Payments Widget
      • The Automatic Payments Widget
      • The Past Payments Widget
      • The Transaction Failures Widget
      • Wise-Pay Dashboard Refresh
      • How to View Transaction History
    • Wise-Pay FAQ
      • FAQ - How do I increase my Merchant Limit?
      • FAQ - How to cancel Scheduled payment
      • FAQ - Send a receipt to client after credit card has been processed
      • FAQ - How to void a successful payment
    • Wise-Pay Videos
      • Video: How to Edit and Re-sync an Invoice
      • Video: Best Practices for Accepting Pre-Payments
      • Video: Best Practices for Notifications
      • Video: Best Practices For Reconciling your Wise-Pay Clearing Account
      • Video: Understanding Batch Payments
      • Video: Wise-Pay Essentials
      • Video: Wise-Pay Product Demonstration
    • Wise-Pay for Xero
      • Reconnect your Xero company
      • Xero Conversion Invoices
      • FAQ - How to void a surcharge invoice in Xero
      • What happens if Prepayments are processed to an Incorrect Account in Xero
      • FAQ - If I void an invoice in Xero, will it stop the Automatic Payment in Wise-Pay?
      • What are Pre-Payments in Xero and how do I handle them?
      • Reconciling a Wise-Pay Clearing Account with no Pre-Payments
    • Wise-Pay for Quickbooks Online
      • How to create a refund where a fee needs to be refunded to a client
      • FAQ - How to fix Unprocessed Payment directly applied from the Bank Statement
      • Wise-Pay Overpayments in QuickBooks Online
      • Wise-Pay prepayments in QuickBooks Online
      • What happens if Prepayments are processed to an Incorrect Account in QuickBooks Online
    • Wise-Pay for Datto Autotask PSA
      • Set up a Payment Term in Datto Autotask PSA
      • FAQ - How to edit Autotask variables in a PayNow email link
  • Freshdesk Support Portal Help
    • Emails from Support
      • Office 365 Domain Whitelisting
  • Incident Reports
    • Incidents
      • Unexpected Partial Outage for Wise-Sync and Wise-Pay, 21st December, 2018
      • Unexpected Partial Outage for Wise-Sync and Wise-Pay, 8th March, 2019
      • ConnectWise Sync Errors, 29th March, 2019
      • Unexpected Partial Outage for Wise-Sync and Wise-Pay, 7th May, 2019
      • Unexpected Outage for Wise-Sync and Wise-Pay, 8th August, 2019
      • Unexpected Outage for Wise-Sync and Wise-Pay, 12th March, 2020
      • Issues accessing Wise-Sync via ConnectWise Manage Quicklink
      • Unexpected Outage for Wise-Sync and Wise-Pay, 9th June, 2020
  • Wise-Sync Open Mic Webinars
    • Webinar Schedules
      • Upcoming AU/NZ Webinars
      • Upcoming US Webinars
    • Previous Open Mic Webinars - US/UK
      • Wise-Sync: 2020 Recap Open Mic
      • Wise-Sync: Inventory 101
      • Wise-Sync: Inventory - Next Steps
      • Wise-Sync: GL Mapping Review
      • Inventory: Get Back in Sync
      • Wise-Sync: Tracking Categories & Classes
      • Wise-Sync: Managing Expenses
      • Wise-Sync: Supplier Invoice Process
      • Wise-Sync: Top 5 Errors Resolved
    • Previous Open Mic Webinars - AU/NZ
      • Wise-Sync: GL Mapping
      • Wise-Sync: Xero Tracking Categories & QBO Classes
      • Wise-Sync: Expenses
      • Wise-Sync: Procurement & the Supplier-Invoice
      • Wise-Sync: Inventory - 101
      • Wise-Sync: Inventory - The Next Steps
      • Wise-Sync: Inventory - Get Back in Sync
      • Wise-Sync: Top Errors Resolved
      • Wise-Sync: 2020 Recap
  • Wise-Pay Open Mic Webinars
    • Previous Open Mic Webinars - US/UK
      • Wise-Pay Mastery
      • Wise-Pay: Prepayments & Overpayments Overview
      • Wise-Pay: Basics 101
      • Wise-Pay: Creating & Managing Notifications
      • Wise-Pay: Reconciling the Clearing Account
      • Wise-Pay: Managing Prepayments
      • Wise-Pay: Handling Overpayments
      • Wise-Pay: Authorizations
      • Wise-Pay: Cost of Accepting Credit Cards
      • Wise-Pay: Refunds
      • Wise-Pay: Automatic Payment Reconciliation
      • Wise-Pay: How to Handle Prepayments
      • Wise-Pay: Unmatched Automatic Payments
      • Wise-Pay: Event_Notifications
      • Wise-Pay: Automatic Payments
    • Previous Open Mic Webinars - AU/NZ
      • Wise-Pay: Basics 101 AU/NZ
      • Wise-Pay: Mastery 201
      • Wise-Pay: Automatic Payments
      • Wise-Pay: Reconciling the Clearing Account
      • Wise-Pay: Prepayments & Overpayments
      • Wise-Pay: Creating & Managing Notifications
      • Wise-Pay: Managing Prepayments
      • Wise-Pay: Handling Overpayments
      • Wise-Pay: Authorisations
      • Wise-Pay: Processing Refunds
      • Wise-Pay: Cost of Accepting Credit Cards
      • Wise-Pay: How to Handle Prepayments
      • Wise-Pay: Unmatched Automatic Payments
      • Wise-Pay: Automatic Payments
      • Wise-Pay: Automatic Payments
      • Wise-Pay: Reconciling Automatic Payments (AU/NZ)
  • Wise-Pay Errors and Known Issues
    • Unprocessed Payments
      • Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
      • Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
      • Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
      • Handling Overpayments where an amount is debited that is greater than a revised invoice amount
    • Xero Known Issues
      • Xero Validation Errors
      • Extended Product ID Length Handling
      • Xero Validation Error: Price List Item Code must not be more than than 30 characters long
      • Known Issue: New Reports have limited functionality
    • Unmatched Payments
      • Unmatched Automatic Payments
    • Wise-Pay Errors
      • Transaction declined IntegraPay - Error Code: Failed Payment
      • Error: Your payment has NOT been processed. Error Code:transactionAmountInCents must not be greater than $xxx
      • Error: Invoice couldn't be processed for automatic payment. Scheduled payment date has exceeded this Merchant's Maximum allowed number of overdue days
      • What is a Payment Error?
      • Payment Errors - Failed Payment: Transaction Declined
      • What is a Batch Processing Error?
      • Error Saving Item in Xero. Validation Message: An error occured in Xero. Check the API Status
      • Disconnected Accounting System (QBO)
      • Error validating Xml data against the schema
      • Your payment has NOT been processed against invoice . Error Code:Account not found. Account Code: Account not found
      • Invoice partially paid in Xero/QBO but partial payment does not reflect in Wise-Pay
      • Failed Transaction Error: Merchant hasn't enabled credit card payments for these payment terms and the primary payment method for this user is via credit card.
      • Error Code: Error saving item in Xero. Validation Message: The contact name is already assigned to another contact.
    • Known Issues
      • (Resolved) Known Issue: Xero API Major Outage May 04 2020
      • Known Issue: Sometimes searching for Payers in the Invoice Batch screen returns no results
  • Merchant Configuration
    • Merchant Configuration
      • Merchant Configuration
      • Credit Card Surcharges Overview
      • Terms and Disclaimers
      • Company Branding
      • Configure Settlement Groups for Prepayments
    • Payment Providers
      • IntegraPay
      • Authorize.Net
      • Braintree
      • Stripe
    • Payment Services
      • Payment Option: Configure Proxy Links for Third-Party Applications
      • Payment Option: Configure PayNow Links
      • Payment Option: Configure PayNow Links for Emailed Invoices
      • Payment Option - Xero PayNow Link
      • Configure: Wise-Pay Virtual Terminal (Quick Link)
      • ConnectWise (Legacy) Customer Portal
      • Payment Options - PayNow Email Links - Datto Autotask PSA
      • Configure Payment Services
    • Notification Configuration
      • Wise-Pay Event Notifications
      • Configure Wise-Pay Event Notifications
      • FAQ: What are notification Placeholders?
    • Accounting Connections
      • Manage accounting connections
      • Multi-Connection support in Wise-Pay
  • Payer Support
    • Getting Started with Wise-Pay
      • Wise-Pay for Payers: Overview
      • Introduction to Wise-Pay Payer Dashboard
    • Access Wise-Pay
      • How to access Wise-Pay
      • Reset your Wise-Pay password
      • Payers: How to Log Into Wise-Pay
    • Manage my Wise-Pay Account
      • Manage my Wise-Pay Account
      • How to Edit User Details for My Account
      • How To Change My Company Name
      • Managing Credit Card Details
      • Managing Bank Account Details
      • Add a New Zealand Bank Account
    • Pay an Invoice
      • NEW: How to Pay an Invoice
      • New: How to Pay an Invoice from a Pay Now link
      • How To Pay an Invoice from the Wise-Pay Portal
      • How to Make Batch Payments
      • FAQ: Being a Wise-Pay Payer
    • Errors
      • Error: Your payment has NOT been processed. Error Code:transactionAmountInCents must not be greater than $xxx
      • Late Rejections
    • Payer FAQ
      • FAQ: Two Factor Authentication for Payer Accounts
      • FAQ - I am a Payer and I don't have any events to select from
      • FAQ: Two Factor Authentication
  • Getting Started with Wise-Pay
    • Getting Started with Wise-Pay
      • How to log in to Wise-Pay
      • Wise-Pay Activation Guide
      • Sign Up to Wise-Pay
      • Using a Wise-Pay Clearing Account
    • Creating/Maintaining Wise-Pay Users
      • Manage Wise-Pay User Access
  • Wise-Pay Release Notes
    • Wise-Pay Release Notes (2020)
      • Wise-Pay Release Notes 2021
      • Wise-Pay Update - 7 December 2020
      • Wise-Pay Update - 29 September 2020
      • Wise-Pay Update - 17 August 2020
      • Wise-Pay Update - 29th June 2020
      • Wise-Pay Update - 25th May 2020
      • Wise-Pay Update - 21 April 2020
      • Wise-Pay Update - 23 March 2020
      • Wise-Pay Update - 17 February 2020
      • Wise-Pay Update - 20 January 2020
    • Wise-Pay Release Notes (2019)
      • Wise-Pay Update - 19 December 2019
      • Wise-Pay: Version 1.6.10 Release Notes
      • Wise-Pay: Version 1.6.9 Release Notes
      • Wise-Pay: Version 1.6.8 Release Notes
      • Wise-Pay: Version 1.6.7 Release Notes
      • Wise-Pay: Version 1.6.6 Release Notes
      • Wise-Pay: Version 1.6.5 Release Notes
      • Wise-Pay: Version 1.6.4 Release Notes
    • Wise-Pay Release Notes (2018 and older)
      • Wise-Pay: Version 1.6.3 Release Notes
      • Wise-Pay: Version 1.6.2 Release Notes
      • Wise-Pay: Version 1.6.1 Release Notes
      • Wise-Pay: Version 1.6.0 Release Notes
      • Wise-Pay: Version 1.5.4 Release Notes
      • Wise-Pay: Version 1.5.3 Release Notes
      • Wise-Pay: Version 1.5.2 Release Notes
      • Wise-Pay: Version 1.5.0 Release Notes
      • Wise-Pay: Version 1.4.2 Release Notes
      • Wise-Pay: Version 1.4.1 Release Notes
      • Wise-Pay: Version 1.4.0 Release Notes
      • Wise-Pay: Version 1.3.4 Release Notes
      • Wise-Pay: Version 1.3.3 Release Notes
      • Wise-Pay: Version 1.5.1 Release Notes
      • Wise-Pay: Version 1.3.2 Release Notes
      • Wise-Pay: Version 1.3.1 Release Notes
      • Wise-Pay: Version 1.3.0 Release Notes
      • Wise-Pay: Version 1.2.10 Release Notes
      • Wise-Pay: Version 1.2.10 Release Notes
      • Wise-Pay: Version 1.2.9 Release Notes
      • Wise-Pay: Version 1.2.8 Release Notes
      • Wise-Pay: Version 1.2.7 Release Notes
      • Wise-Pay: Version 1.2.6 Release Notes
      • Wise-Pay: Version 1.2.5 Release Notes
      • Wise-Pay: Version 1.2.4 Release Notes
      • Wise-Pay: Version 1.2.3 Release Notes
      • Wise-Pay: Version 1.2.2 Release Notes
      • Wise-Pay: Version 1.2.1 Release Notes
      • Wise-Pay: Version 1.2.0 Release Notes
      • Wise-Pay: Version 1.1.3 Release Notes
Open navigation

Related Articles

  • Extended Product ID Length Handling
  • Xero Validation Error: Price List Item Code must not be more than than 30 characters long
  • Known Issue: New Reports have limited functionality

Xero Validation Errors

Paul MacNeill
Modified on: Thu, 12 Mar, 2020 at 11:41 AM

Please refer to the below common errors experienced by users

  • Xero Validation Error: Price List Item Code must not be more than than 30 characters long
  • Xero Validation Error: ConnectWise Invoice {Amount} does not match Xero Invoice. Rounding and Adjustment Cannot be applied to $0.00 invoice.
  • Xero Validation Error: Due Dates cannot be more than 999 days after the invoice date.
  • Error Updating Xero: Failed to get product by item id '[your item id]'
  • Error Text: Failed to get contact bill contact for company '[Company Name]'.. Cannot access items that we do not ownError Updating Xero: No matches for billing or default contact.
  • Error Updating Xero: Xero Validation Error: Website must be valid
  • Error Updating Xero: Failed to execute on status <400>
  • Error Updating Xero: Failed to get product by item id [your item id]
  • Error Updating Xero: No matches for product with item ID: [your-item-id].  Please sync this record manually.
  • Error When Syncing > Xero API Limit Reached
  • Generic Error > Unable to post record to Xero
  • Generic Error > Missing Account Codes from Xero Inventory Item
  • an item is referencing a purchase account which does not exist in Xero.
  • ConnectWise Payment Sync Error: Xero Invoice Number and Reference both match ConnectWise Invoice Numbers



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