FAQ

FAQ - What is ConnectWise?
ConnectWise is a professional servies automation (PSA) tool used by Managed Service Providers around the globe. Recognized as an industry leader for IT and ...
Sat, 24 Mar, 2018 at 7:34 PM
FAQ - How do my Wise-Pay customers view their invoices?
How do my Wise-Pay customers view their invoices? Once you have added a new user, Wise-Pay automatically emails your customer an invitation for them to set...
Sat, 24 Mar, 2018 at 7:35 PM
FAQ - Does this service work with both "On-Premise" and "Cloud" ConnectWise instances?
Sat, 24 Mar, 2018 at 7:35 PM
FAQ - How does Wise-Pay work?
How Wise-Pay works? Wise-Pay is a multi-merchant payment solution for ConnectWise and Quosal, integrating with Xero and QuickBooks Online (QBO). This i...
Sat, 24 Mar, 2018 at 7:35 PM
FAQ - Will I need additional PCI Compliance?
Yes, every business that accepts credit cards will need a level of PCI compliance. It is a requirement that your company, reaches a level of compliance for n...
Sat, 24 Mar, 2018 at 7:35 PM
FAQ - How secure is the service?
Wise-Pay was developed by the team at Wise-Sync. With over 200 customers world-wide, Wise-Sync (and Wise-Pay) are certified at the highest level (Master) of ...
Sat, 24 Mar, 2018 at 7:35 PM
FAQ- How to Refund When An Invoice Has Been Paid Twice
You may face a situation when the same invoice gets paid twice using different payment methods. Example A payment was made by credit card and applied t...
Fri, 20 Jul, 2018 at 4:02 PM
FAQ: How to Fix Unprocessed Payments
Prerequisite This article assumes that you know about automatic payments and their configuration. If not, start at What Are Automatic Payments. An au...
Fri, 12 Apr, 2019 at 10:45 AM
FAQ: How to Fix Unmatched Automatic Payments
Prerequisite This article assumes that you know about automatic payments and their configuration. If not, start at What Are Automatic Payments and follow ...
Fri, 12 Apr, 2019 at 10:43 AM
FAQ- How Can I Configure Wise-Pay to Receive Payment for Draft Invoices
You can configure your Wise-Pay merchant account to receive payments for the invoices in the Draft state. Draft invoices are synced from Wise-Sync account w...
Fri, 12 Apr, 2019 at 10:55 AM