FAQ - How to void a successful payment

Applies to: Payrix merchants

Here's how to do it: 

  1. Remove the Payment from the Invoice 
  2. Process a Refund through Payrix
  3. Void Any Surcharge Invoice

To process a refund, e-mail Payrix admin@payrix.com.au with the following details:

  • Transaction Number
  • Amount to be Refunded
  • Date

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