FAQ - How to cancel Scheduled payment

If the transaction status is "Scheduled" you can still cancel the Scheduled payment.

Here's how to do it: 

  1. Log in to Wise-Pay
  2. Locate the invoice from the Scheduled Payment widget
  3. Click Actions
  4. Select Cancel Payment


If the transaction status shows "Pending", the payment cannot be cancelled. Merchant Administrators will need to manually arrange payments/refunds to the clients whose bank accounts have been debited, as there is no Refund function for Direct Debit.

Cancelling a scheduled Automatic Payment

If a payment is scheduled as a result of an Automatic Payment, payers are unable to cancel these themselves. Only the Merchant Administrator is able to cancel an Automatic Payment, provided it's not yet in a pending state with the Payment Gateway.

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