Multi-Connection support in Wise-Pay

What is Multi-Connection support?

Multi-Connection support allows for additional connections for better interconnectivity between Wise-Pay, Wise-Sync, and accounting applications. Wise-Pay interacts with Wise-Sync and the cloud accounting packages to get the latest accounting data (such as invoices) and update the transaction status (for payments) in the accounting packages. Multiple connections in Wise-Pay has the following benefits:

  • To provide a better response time by dividing the data flow between three connections
  •  As Xero permits a limited number of connection requests per minute for a connection, having three different service connections enables Wise-Pay to process more transactions than a single connection.


The multi-connection support is not enabled by default. You need to contact Wise-Pay implementation or support team to enable it for your account.

What are the different connections?

When this feature is enabled by Wise-Pay for your account, the following connections can be viewed from the Configure > Accounting Connections option:


Many user actions (such as clicking the Download latest accounting platform data button on the Outstanding Transactions pod) result in data flow from the accounting package to Wise-Pay. The other user actions (like making payments) result in data flow from Wise-Pay to the accounting package. This connection mainly handles traffic resulted out of such user actions. Additionally, some batch jobs (like auto-payment services) also use this connection.

User actions in Wise-Sync (such as syncing invoices) generate a flow of data from Wise-Sync to the accounting application (such as Xero). Some user actions in accounting packages (such as applying payments in Xero) also generate data flow from the accounting package to ConnectWise. The data flow is also generated from ConnectWise to the accounting packages when the user initiates sync events (such as sync invoices). The Company connection handles these data flows.
There are many Wise-Pay services that run after a regular interval to get data from the accounting packages and perform a specific job in Wise-Pay. For example, auto payment scheduler takes data from the accounting package and generates scheduled bank payments in Wise-Pay. The Service connection is responsible for handling traffic flows related to background services in Wise-Pay.

What do I need to do?

Click here to find out How to Manage Accounting Connections as a Merchant Administrator

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