Manage my Wise-Pay Account

Once you have registered with Wise-Pay, either via the Pay Now flow or via your Merchant, you can configure your Wise-Pay account so you can start making payments through Wise-Pay. Configuring your Wise-Pay account involves setting the following:

How to Configure Credit Cards

Saving a Credit Card in Wise-Pay will allow you to use the Pay Invoice action from Wise-Pay or the Pay Now option in an invoice to pay outstanding invoices, as well as have the card on file for recurring automatic payments - if this is part of your agreement with your merchant. 

As a payer, you can only use the type of credit card permitted by your Wise-Pay merchant. For example, if your merchant has not enabled payments by Diners cards, you are not able to pay invoices by Diners.

Steps

  1. Login to Wise-Pay with your payer credentials
  2. Navigate to Settings > Saved Credit Cards to view the Credit Cards tab of the Wise-Pay Settings You can also click Settings > My Details and click the Credit Cards tab.
  3. Click Add > Credit Card to add a new credit card to your Wise-Pay account or click the Edit icon to edit an existing credit card details record.
    Wise-Pay displays the Add/Update Credit Card
  4. If you are registered as a payer with multiple merchants: Select the Payment Company from the first drop-down. This is the company who issues invoices to your company. You may see multiple companies in this list if you have registered as a payer with multiple Wise-Pay merchant companies.
  5. Select your company from the Your Company Name drop-down. You may see multiple companies if you have multiple companies and registered with Wise-Pay using the same email address.
  6. Specify the Name On Card, Card Number, and Card Expiry details.
  7. Click the I accept the terms for saving my card for later use check box.
    Wise-Pay displays the Terms & Conditions popup listing the terms defined by the Wise-Pay merchant for credit card payments.
  8. Click Accept to accept the terms.

    Note: Wise-Pay does not store credit card or bank details of the merchant and payers on its servers. These details are stored with third-party payment processors (such as IntegraPay) on their extra-secure servers.

  9. Click Save to save the credit card details.
  10. You can click Delete icon to delete a saved credit.

Important:

You cannot delete a credit card if it is being used for automatic payments. You will need to edit the payment method associated with the automatic payment before deleting the credit card.
Also, you are not able to edit or delete a credit card if there is a pending scheduled payment. You will need to wait for the payment to settle before being able to edit or delete it.

Wise-Pay does not store the credit card or bank details of the merchant and payers on its servers. These details are stored with third-party payment processors (such as IntegraPay) on their extra-secure servers. 

How to Configure Bank Accounts

A Bank Account needs to be saved in Wise-Pay in order make invoice payments through bank debit/ACH.

Steps

Follow these steps to configure a bank account:

  1. Login to Wise-Pay.
  2. Navigate to Settings > My Details and click the Bank Accounts
  3. Click Add > Bank Account to add the details of a bank account or click the Edit icon to edit an existing bank account details record.
    Wise-Pay displays the Add/Update Bank Account
  4. If you are registered as a payer with multiple merchants: Select the Payment Company from the first drop-down. This is the company who issues invoices to your company. 
  5. Select your company from the Your Company Name drop-down. You may see multiple companies if you have multiple companies and registered with Wise-Pay using the same email address.
  6. Specify the Account Name, BSB or Routing Numbers, and Account Number for the bank account. 
  7. Click the I accept the terms for saving my bank details for later use check box. 
  8. Review the Terms & Conditions popup and then click Accept to accept the terms.
  9. Click Save to save the bank account details.

Important:

You cannot delete a bank account if it is being used for automatic payments. You will need to edit the payment method associated with the automatic payment before deleting the account. Also, you are not able to edit or delete a bank account if there is a pending payment. You will need to wait for the payment to settle before being able to edit or delete it.

Wise-Pay does not store the credit card or bank details of the merchant and payers on its servers. These details are stored with third-party payment processors (such as IntegraPay) on their extra-secure servers.

How to Configure Automatic Payments

Setting up Automatic Payments enables your Wise-Pay Merchant to automatically debit payments for your invoices. If Automatic Payments need to be set up or not normally forms part of your onboarding agreement. Please check this with your Wise-Pay Merchant if needed.
You first need to save a bank account and/or credit card, then set up your automatic payment mapping to debit funds from the selected payment method. 

Steps

The following are the steps to specify the automatic payment settings for your payer account:

  1. Login to Wise-Pay with you payer credentials.
  2. Ensure that you have saved a credit card and/or bank account as per the above steps.
  3. Navigate to Settings > Auto-Pay to view the Auto-Pay tab of the Wise-Pay Settings. You can also click Settings > My Details and click the Auto-Pay tab.
    The page displays a list of companies with which you have registered as a payer.
  4. Click Add > Auto-Pay Mapping to add a new auto-payment mapping, or click the Edit icon to edit an existing automatic payment setting record.
    Wise-Pay then displays the Automatic Payment User Settings
  5. Select the relevant User Payment Company Access Id from the list. This is the company you will be paying invoices for by direct debit (aka Automatic Payments). 
  6. Set the Auto Payment Terms Id to 'All Automatic Payment Terms', if it's not already pre-selected.
  7. Select the saved payment method you wish direct debit funds to be deducted from in the Primary Payment Method drop-down.
    Note: You can only select one payment method for automatic payments. The Secondary Payment Method is not yet functionable. 
  8. Click the I accept the terms for automatic payments check box.
    Wise-Pay displays the Terms & Conditions popup listing the terms defined by the Wise-Pay merchant for payments.
  9. If a digital signature is required, you are required to enter a digital signature and complete the subsequent fields ie. your name, your Company's name, and your job position.
  10. Click Accept to accept the terms.
  11. Click Save to complete the Automatic Payment set up.
    If you set the Automatic Payment up yourself, you are able to Delete the automatic payment setting. You cannot however delete the auto-pay mapping if your Merchant added it for you. Please speak to your Merchant if needed. 

Important:

After this configuration, the invoices with the configured billing terms would be paid automatically. You can use the Past Payments pod on the dashboard to check which of the invoices were paid automatically. See Introduction to the Wise-Pay Payer Dashboard for details.

Note:

Automatic payments can only be configured when your Wise-Pay Merchant has enabled and configured their account for Automatic Payments. If you're unsure if this is the case, please contact your Wise-Pay Merchant. Likewise, if you need to confirm the payment frequency for your automatic payments, please contact your Wise-Pay Merchant.

How to Subscribe to Notifications

Wise-Pay allows you to receive notifications so you are kept up to date when a payment is successful, if a payment has been processed for direct debit, if a payment has failed etc.

To receive a notification you will need to Subscribe to each event, if they do not subscribe then they will not receive any notifications.  Alternatively, a Merchant Admin can auto subscribe you to an event.

Note: If the Merchant hasn't configured any subscription, then you will not be able to assign yourself to any notification.

Steps

  1. Log into Wise-Pay
  2. Click Settings
  3. Click Notifications
  4. Select the Event Type you would like to receive
  5. Click Subscribe
  6. Toggle the methods you would like to receive the notifications
  7. Enter the email address to receive the notification
  8. Click Save.

Subscribe to an Event:

When subscribing to an event, you can choose either you received:
App Notifications - these notifications are displayed in Wise-Pay
Email Notifications - you will receive an email message for the notification.

Registered with multiple Wise-Pay Merchants?

If you have registered as a payer with multiple Wise-Pay merchants (indicated by multiple company records in the Companies tab), you can specify different payment methods and settings for each of the Wise-Pay merchants. For example, you can configure to pay ABC Inc. using one credit card and XYZ Inc. using another. You have to select the payer account for the desired merchant from the menu on the top-right corner of the Wise-Pay screen, and then configure the payment methods and automatic payment mapping for the selected merchant.

Registering for Wise-Pay

If you don't yet have a Wise-Pay payer account, you can either self-register when you pay an invoice via the Pay Now flow, or request your Merchant to set an account up for you.
Please refer to the Register tab in the How to Pay an Invoice from a Pay Now link article for steps on how to self-register.
If you would like to read more about Wise-Pay and what it can do for you as a Payer, please refer to the  Wise-Pay for Payer Overview article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.