Applies to: ConnectWise Manage, Datto Autotask PSA and Quickbooks Online
A batch payment 'Overpayment' will go through the following steps when created:
- Create an invoice for payment (liability debit to take up the liability and allow for payment via Wise-Pay clearing account)
- Create a credit note (liability credit from prepayment account to credit note)
- Apply credit note (to future invoices)
- User-initiated: Sync payment to apply the payment to ConnectWise invoice (applied liability from credit note to invoice - revenue)
A credit note created by Wise-Pay for the purpose of Overpayments created by Wise-Pay will sync back to ConnectWise as part of the Payment sync. You will not need to create any further transactions in ConnectWise. Wise-Pay created Overpayments will also sync as payments to ConnectWise as is the case for pre-payments created directly in the accounting system. Only credit notes that are created through the Wise-Pay overpayment processes will sync via this method. Credits created as part of a normal credit memo in ConnectWise or a Credit Note in QBO will not sync as these need to be applied per existing process.