What is it?
The Transaction Failures widget displays failed payment attempts.
What information am I looking at?
|Date||The date of the failed attempt.|
|Reference||The Invoice ID.|
|Payer / Payment Company||The payer company to whom the invoice has been issued.|
|Type||The payment method used for that payment.|
|Total||The amount of the payment.|
|Failure Reason||The reason the payment failed.|
What can I do with these invoices?
Click Actions against each transaction failure, depending on the failure will allow you to:
- Fix the transaction. If the transaction is fixed manually, Wise-Pay assumes you have manually fixed the payment in your Accounting Package and marks the invoice as paid in Wise-Pay only. It does not update ConnectWise or your Accounting Package.
- Mark the transaction as resolved. This option does not update ConnectWise or your Accounting Package.
- Show Details