What is it?
The Transaction Failures widget displays failed payment attempts.
What information am I looking at?
Column | Description |
---|---|
Date | The date of the failed attempt. |
Reference | The Invoice ID. |
Payer / Payment Company | The payer company to whom the invoice has been issued. |
Type | The payment method used for that payment. |
Total | The amount of the payment. |
Failure Reason | The reason the payment failed. |
What can I do with these invoices?
Click Actions against each transaction failure, depending on the failure will allow you to:
- Fix the transaction. If the transaction is fixed manually, Wise-Pay assumes you have manually fixed the payment in your Accounting Package and marks the invoice as paid in Wise-Pay only. It does not update ConnectWise or your Accounting Package.
- Mark the transaction as resolved. This option does not update ConnectWise or your Accounting Package.
- Show Details