FAQ - How to fix Unprocessed Payment directly applied from the Bank Statement

When an invoice is paid by Wise-Pay, the payment is subsequently applied to the invoice in QBO, and the account used to apply the payment is "Wise-Pay Clearing". This acts as an Undeposited Funds account. When the deposit comes in from Payrix, the funds are then to be transacted against the Wise-Pay Clearing account; which then balances the payment with the deposit. Wise-pay fails to apply payment to an invoice if the payments were directly applied from the Bank Statement.

How do I fix them?

To resolve, you will need to remove the unapplied payment created by Wise-Pay to allow the direct reconciliation of the payment in the Bank Account

What do they look like?

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.