Applies to: Xero, QuickBooks Online
How can this happen?
This error occurs when there are changes in your Chart of Accounts in Xero/QuickBooks Online which affect the merchant settings.
- Click "Configure"
- Select Merchants
- Click on Edit this Account Merchant icon
- Ensure that you have the Correct Accounts in the Merchant Configuration screen.
- Click Save
- Reprocess the Payment
Configure Merchant Account
Refer to this Article to learn more about Merchant Configuration Configure Merchant Accounts