What are Terms and Disclaimers?
Wise-Pay Merchants can configure Terms and Disclaimers for different user actions, such as making a payment or storing credit card details. The Terms are designed for you and your customers to accept when interacting with Wise-Pay.
The Terms and Disclaimers appear in a popup whenever an action that have terms configured is performed. For example, the Bank Debit Request Terms will be displayed when a customer tries to make a payment via bank debit. The customer needs to accept the Term before the payment can be made.
What do I need to do?
You should ensure you are adhering to all applicable laws relating to trading, the sale of goods and/or services in your jurisdiction, and complying with documentation requirements relating to the use of contracts or agreements for future reference. During your Wise-Pay Activation, the team configured basic Terms and Disclaimers for you, however it is strongly recommended to go back and review/update these Terms and Disclaimers.
How do I edit a Term or Disclaimer?
Merchant Administrators are able to edit the generic Terms & Disclaimers text. Wise-Pay allows you to configure the text for each Term to either be very basic; i.e. simply getting your customers to click acceptance of the Terms & Disclaimers they have already agreed to as part of their MSP or ACH/DDR agreement, or you can have your business' entire Terms & Disclaimers displayed again for your clients to acknowledge. For example, you could copy and paste the whole of your Payment Service Provider's DDR / ACH Service Agreement into the DDR Term.
How do I get there?
To configure Terms and Disclaimers, select Configure > Terms and Disclaimers from the top toolbar menu.
What do I do?
To edit Terms and Disclaimers for your Wise-Pay account:
- Click the Edit Terms icon for the Terms & Disclaimers that you wish to edit.
- The Edit Terms & Disclaimers page appears, featuring a user-friendly editor for editing the terms text.
- Enter the text you wish to display for the Terms.
- You are also able to add hyperlinks and images by using the respective icons.
- Check the Signature required option if you wish to enforce the user to draw an on-screen signature before accepting the terms.
- Click Update to save changes to the Terms.
Important:
To use Wise-Pay Automatic Payments, you will need to have authorisation from your customer to take payments.
In order for your customers to accept the Automatic Payment Terms when they complete their Wise-Pay registration, Automatic Payments Terms and Disclaimers must first be set up.
Note:
When you make updates to the Automatic Payment Terms and check the All existing users that have previously accepted these must now accept the updated Terms box, all payers will be prompted to re-accept the updated Automatic Payment Terms.
Default Terms and Disclaimers
The below are some simple wording examples for each Term, utilising the existing placeholder tokens where appropriate. For your protection as merchants, it is strongly advised that you have signed copies of any agreements to back up your authority to debit any bank account or credit card as part of your documentation process.
| User Account Terms | By clicking here I agree to have a user account set up for payments to {{AccountName}}. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Saved Card Terms | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my credit card details for future use for authorised Direct Debit payments to {{AccountName}} as agreed in our contract of business services. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Saved Bank Account Terms | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my bank account details for future use for authorised Direct Debit payments to {{AccountName}} as directed under our arrangement for the provision of goods or business services. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Payment Terms | By clicking here I authorise this payment to {{AccountName}}. For any enquiries including refunds or payment questions please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details or to request refund. |
| Schedule Credit Card Payment Request Terms | By clicking here I authorise this scheduled payment to {{AccountName}} on the date specified. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Bank Debit Request (DDR) | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my bank account details for use for authorised Direct Debit payments to {{AccountName}} as arranged. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Automatic Payments | By clicking here I agree to allow {{AccountName}} to authorise {{MerchantProviderName}} to process recurring charges as previously agreed by arrangement. For this purpose I allow the nominated Merchant Provider to securely store my credit card and / or bank account details for use for authorised payment debits to {{AccountName}} as agreed under this arrangement. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Wise-Pay Merchant Terms | By clicking here I agree to have a user account set up for payments to {{AccountName}}, and agree for my information to be saved by Wise-Pay for the purposes of providing integrated payment platform capabilities. My accepting the terms relating to {{AccountName}} use of Wise-Pay. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Merchant Surcharge Override Terms | By clicking here I confirm that I am authorised to override the calculated {{SurchargeLabel}}. |
| Merchant Saved Card Terms | By clicking here I confirm that I am authorised to save this credit card to the payer record to {{PayerName}} of {{PayerCompanyName}}, and allow {{MerchantProviderName}} to securely store their credit card details for use for authorised payments to {{AccountName}} as arranged. |
| Merchant Saved Bank Account Terms | By clicking here I confirm that I am authorised to save these bank account details to the payer record for {{PayerName}} of {{PayerCompanyName}}, and allow {{MerchantProviderName}} to securely store their bank account details for use for authorised payments to {{AccountName}} as arranged. |
| Merchant Schedule Credit Card Payment Terms | By clicking here I confirm that {{PayerName}} of {{PayerCompanyName}} authorises this scheduled payment to {{AccountName}} on the date specified. Note: If the customer disputes an unauthorised transaction, this may result in a charge back fee. |
| Merchant Bank Debit Request Terms | By clicking here I agree that {{PayerName}} of {{PayerCompanyName}} accepts the terms as previously stipulated in their agreement with {{AccountName}}, and allows {{MerchantProviderName}} to securely store their bank account details for use for authorised Direct Debit payments to {{AccountName}} as arranged. Note: If the customer disputes an unauthorised transaction, this may result in a charge back fee. |
| Merchant Payment Terms | By clicking here I confirm that {{PayerName}} has authorised me to make this payment on their behalf. Note: If the customer disputes an unauthorised transaction, this may result in a charge back fee. |
| User Account Terms | By clicking here I agree to have a user account set up for payments to {{AccountName}}. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Saved Card Terms | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my credit card details for future use for authorised Direct Debit payments to {{AccountName}} as agreed in our contract of business services. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Saved Bank Account Terms | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my bank account details for future use for authorised Direct Debit payments to {{AccountName}} as directed under our arrangement for the provision of goods or business services. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Payment Terms | By clicking here I authorise this payment to {{AccountName}}. For any enquiries including refunds or payment questions please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details or to request refund. |
| Schedule Credit Card Payment Request Terms | By clicking here I authorise this scheduled payment to {{AccountName}} on the date specified. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Direct Debit Request (DDR) | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my bank account details for use for authorised Direct Debit payments to {{AccountName}} as arranged. For any enquiries including refunds or payment questions please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details or to request refund. |
| Automatic Payments | By clicking here I agree to allow {{AccountName}} to authorise {{MerchantProviderName}} to process recurring charges as previously agreed by arrangement. For this purpose I allow the nominated Merchant Provider to securely store my credit card and / or bank account details for use for authorised payment debits to {{AccountName}} as agreed under this arrangement. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Wise-Pay Merchant Terms | By clicking here I agree to have a user account set up for payments to {{AccountName}}, and agree for my information to be saved by Wise-Pay for the purposes of providing integrated payment platform capabilities. My accepting the terms relating to {{AccountName}} use of Wise-Pay. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Merchant Surcharge Override Terms | By clicking here I confirm that I am authorised to override the calculated {{SurchargeLabel}}. |
| Merchant Saved Card Terms | By clicking here I confirm that I am authorised to save this credit card to the payer record to {{PayerName}} of {{PayerCompanyName}}, and allow {{MerchantProviderName}} to securely store their credit card details for use for authorised payments to {{AccountName}} as arranged. |
| Merchant Saved Bank Account Terms | By clicking here I confirm that I am authorised to save these bank account details to the payer record for {{PayerName}} of {{PayerCompanyName}}, and allow {{MerchantProviderName}} to securely store their bank account details for use for authorised payments to {{AccountName}} as arranged. |
| Merchant Schedule Credit Card Payment Terms | By clicking here I confirm that {{PayerName}} of {{PayerCompanyName}} authorises this scheduled payment to {{AccountName}} on the date specified. Note: If the customer disputes an unauthorised transaction, this may result in a charge back fee. |
| Merchant Direct Debit Request Terms | By clicking here I agree that {{PayerName}} of {{PayerCompanyName}} accepts the terms as previously stipulated in their agreement with {{AccountName}}, and allows {{MerchantProviderName}} to securely store their bank account details for use for authorised Direct Debit payments to {{AccountName}} as arranged. Note: If the customer disputes an unauthorised transaction, this may result in a charge back fee. |
| Merchant Payment Terms | By clicking here I confirm that {{PayerName}} has authorised me to make this payment on their behalf. Note: If the customer disputes an unauthorised transaction, this may result in a charge back fee. |
| User Account Terms | By clicking here I agree to have a user account set up for payments to {{AccountName}}. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Saved Card Terms | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my credit card details for future use and authorize payments to {{AccountName}} as agreed in our contract of business services. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Saved Bank Account Terms | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my bank account details for future use and authorize ACH payments to {{AccountName}} as directed under our arrangement for the provision of goods or business services. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Payment Terms | By clicking here I authorise this payment to {{AccountName}}. For any enquiries including refunds or payment questions please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details or to request refund. |
| Schedule Credit Card Payment Request Terms | By clicking here I authorise this scheduled payment to {{AccountName}} on the date specified. For any enquiries including refunds or payment questions please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details or to request refund. |
| ACH Authorization Terms | By clicking here I agree to accept the terms as previously stipulated in my agreement with {{AccountName}}, and allow {{MerchantProviderName}} to securely store my bank account details for use for authorized ACH payments to {{AccountName}} as arranged. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Automatic Payments | By clicking here I agree to allow {{AccountName}} to authorize {{MerchantProviderName}} to process recurring charges as previously agreed by arrangement. For this purpose I allow the nominated Merchant Provider to securely store my credit card and/or bank account details for use for authorized ACH payment debits to {{AccountName}} as agreed under this arrangement. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details |
| Wise-Pay Merchant Terms | By clicking here I agree to have a user account set up for payments to {{AccountName}}, and agree for my information to be saved by Wise-Pay for the purposes of providing integrated payment platform capabilities. My accepting the terms relating to {{AccountName}} use of Wise-Pay. Please contact {{AccountContactName}} at {{AccountContactEmail}} or {{AccountContactPhone}} for further details. |
| Merchant Surcharge Override Terms | By clicking here I confirm that I am authorized to override the calculated {{SurchargeLabel}}. |
| Merchant Saved Card Terms | By clicking here I confirm that I am authorized to save this credit card to the payer record to {{PayerName}} of {{PayerCompanyName}}, and allow {{MerchantProviderName}} to securely store their credit card details for use for authorized payments to {{AccountName}} as arranged. |
| Merchant Saved Bank Account Terms | By clicking here I confirm that I am authorized to save these bank account details to the payer record for {{PayerName}} of {{PayerCompanyName}}, and allow {{MerchantProviderName}} to securely store their bank account details for use for authorized payments to {{AccountName}} as arranged. |
| Merchant Schedule Credit Card Payment Terms | By clicking here I confirm that {{PayerName}} of {{PayerCompanyName}} authorizes this scheduled payment to {{AccountName}} on the date specified. Note: If the customer disputes an unauthorized transaction, this may result in a charge back fee. |
| Merchant Direct Debit Request Terms | By clicking here I agree that {{PayerName}} of {{PayerCompanyName}} accepts the terms as previously stipulated in their agreement with {{AccountName}}, and allows {{MerchantProviderName}} to securely store their bank account details for use for authorised Direct Debit payments to {{AccountName}} as arranged. Note: If the customer disputes an unauthorized transaction, this may result in a charge back fee. |
| Merchant Payment Terms | By clicking here I confirm that {{PayerName}} has authorized me to make this payment on their behalf. Note: If the customer disputes an unauthorized transaction, this may result in a charge back fee. |