Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment

Error

How can this happen?

  • The invoice is in a Draft status
  • The invoice is already paid 
  • The invoice has been voided.

Solution

Draft Invoice

  1. Log into your Accounting Package

  2.  Locate the invoice

  3. Click 'Approve'

  4. Log into Wise-Pay

  5. Locate Unapplied payment

  6. Click Retry
    Payment will now be allocated to your Accounting Package.

Invoice is already Paid

  1. Log into Xero

  2.  Search for the Invoice

  3. Click on 'Payment'

  4. Click on Options > Remove/Redo (voids payment)

  5. Log in to Wise-Pay

  6. Click 'Retry'
    Payment will now be allocated to your Accounting Package.

Invoice paid via Direct Debit & EFT

There are two options available to resolve this issue:
a) Refund the client directly (via EFT) and mark the (Prepayment) transaction as a cash refund
b) Apply the payment to the next invoice.

Note: If you are going to apply the payment to the next auto-paid invoice, ensure that you do that well before the payment is scheduled to come out, or ensure that you can cancel and reschedule the payment directly.

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